IT Support


IT SUPPORT

IT Support is provided by face to face, by telephone or online. Wherever possible the aim is to resolve your query as quickly as possible by providing you with supportive information, remoting into your machine to fix a problem or by scheduling a visit to your desktop.

What we do for Support

Smart Strong Solutions provide innovative services to help clients build and support highly optimized and reliable network infrastructures. With deep skills and knowledge, including industry-leading expertise, SSS focuses on understanding its client’s business goals and requirements and then translating business and strategic objectives into networking requirements. We work closely with technology and your business organizations to create networking capabilities that not only meet today’s needs to reduce cost, but also address tomorrow’s requirement for enhanced business and operational capabilities.
Our staff of highly qualified and professional consultants provide services and expertise that range from architectural design of network topologies, through implementation of network hardware, software, and appliances.

Network Architectural Design and Implementation

At the core of any business network resides its architecture – the foundation upon which productivity and scalability is achieved. Mostly unseen and many a times taken for granted, this network foundation always acts at a launch pad for all current and future organizational needs and help seamless integration of new technologies into your existing network. A poorly planned network architectural foundation almost always results into loss of revenue, downtime, huge revamp cost, frustration and loss of your valuable time. Reliable and scalable network architecture includes LAN, WAN connectivity, application server’s placements, accessibility and availability, security, storage and network administrative modeling.

SSS truly understands these functional and mandatory requirements for your organizational needs. Our team of certified experts design architectural solutions and implement scalable networks, maximizing up-time and simplifying network administration.

Mailing & Collaborative Solutions

Business without a proper collaborative solution is like an orchestra without a conductor. This is one service that drives all businesses in modern times.
Sending and receiving emails from your desktop! – No, it’s not just about that. There’s a lot more to it than one could possibly think. An organization needs to be equipped with new age technologies and need to adapt to these collaborative solution to have a competitive edge over others.

Anywhere Access to Emails, Calendar Schedules.
Mobile Access and Synchronization
Secure Access
Workflow Integration and Document Management
Audio, Video Conferencing
In-house/Datacenter Hosting or Hosted Service
Enterprise Scalability and Robust Performance

Security Solutions

Turning a blind eye to security; that your business has never been hit and it will not happen to you, would cost your organization dearly. Are your organizational resources protected from the prying eyes of an intruder? Threats are lurking at every point, waiting to pounce upon a smallest vulnerability in your network.
Our team of experts can help assess your organizational network and provide the right security solution to take care of your Networks, Servers and Desktops, access and transactional security needs.
Based on the assessment, we can recommend and implement the following

Antivirus, Antispam, Antispyware and Patch Management
UTM boxes for Firewall, NAT, VPN, SSL VPN, Terminal Services, Proxy

Backup and Disaster Recovery and Management

Microsoft Windows Servers
Active Directory Service
All Windows Network Infrastructure Services
Internet Information Server
Windows Share Point Services
Clustering and Network Load Balancing
Microsoft Exchange Server
Standalone or Enterprise Scenario
Exchange Cluster and NLB Server Scenario
Microsoft SCCM
Symantec, CA, McAfee Antivirus Servers and Desktop AV
Symantec or CA Backup and Restore

We can provide you the following types of support for the above mentioned service

Telephonic support
Remote Access Support
Onsite support
Annual maintenance contracts

IT Solutions and Services Provider in UAE

The IT solutions that we provide are aimed towards facilitating error free work environments focused towards innovative concepts. Almost every organization irrespective of its size and strength works with the help of computers in one way or the other. It is very critical to partner an IT solutions provider that provides the best of services. Our dedicated team at Smart Strong Solutions work towards relationships nurtured on the platform of best-in-class IT solutions and services.