Telephone Systems


Telephone Systems

We will find the right Business Telephone System for you. Whether it’s hosted or on-premise, an IP phone or analogue, we can help.

PBX, VoIP, and IP PBX Phone Systems

Smart Strong Solutions, with its many featured communication services, brings phone systems implementation and management to companies needing these services.

What is an IP PBX?

An IP PBX is a complete telephony system that provides telephone calls over IP data networks. All conversations are sent as data packets over the network.

The technology includes advanced communication features but also provides a significant dose of worry-free scalability and robustness. The IP PBX is also able to connect to traditional PSTN lines via an optional gateway – so upgrading day-to-day business communication to this most advanced voice and data network is a breeze!

Enterprises don’t need to disrupt their current external communication infrastructure and operations. With an IP PBX deployed, an enterprise can even keep its regular telephone numbers. This way, the IP PBX switches local calls over the data network inside the enterprise and allows all users to share the same external phone lines.

An IP PBX or IP Telephone System consists of one or more SIP phones, an IP PBX server and optionally a VoIP Gateway to connect to existing PSTN lines. The IP PBX server functions in a similar manner to a proxy server. SIP clients, being either soft phones or desk phones, register with the IP PBX server, and when they wish to make a call they ask the IP PBX to establish the connection. The IP PBX has a directory of all phones/users and their corresponding SIP address and thus is able to connect an internal call or route an external call via either a VoIP gateway or a VoIP service provider. More information and commonly asked questioned about IP PBXs can be found on IP PBX, SIP & VoIP FAQ.

Benifits of IP PBX Systems

Much easier to install & configure than a proprietary phone system:

An IP PBX runs as software on a computer and can leverage the advanced processing power of the computer and user interface as well as features. Anyone proficient in networking and computers can install and maintain an IP PBX. By contrast a proprietary phone system often requires an installer trained on that particular system!

Easier to manage because of web/GUI based configuration interface:

An IP PBX can be managed via a web-based configuration interface or a GUI, allowing you to easily maintain and fine tune your phone system. Proprietary phone systems have difficult-to-use interfaces which are often designed to be used only by phone technicians.

Significant cost savings using VoIP providers:

With an IP PBX you can easily use a VOIP Provider for long distance and international calls. The monthly savings are significant. If you have branch offices, you can easily connect phone systems between branches and make free phone calls.

Eliminate phone wiring!

An IP Telephone system allows you to connect hardware IP phones directly to a standard computer network port (which it can share with the adjacent computer). Software phones can be installed directly on the PC. You can now eliminate the phone wiring and make adding or moving of extensions much easier. In new offices you can completely eliminate the need for wiring extra ports to be used by the office phone system!

Eliminate vendor lock in!

IP PBXs are based on the open SIP standard. You can mix and match any SIP hardware or software phone with any SIP-based IP PBX, PSTN Gateway or VOIP provider. In contrast, a proprietary phone system often requires proprietary phones to use advanced features, and proprietary extension modules to add features.

Scalable!

Proprietary systems are easy to outgrow. Adding more phone lines or extensions often requires expensive hardware modules. In some cases you need an entirely new phone system. Not so with an IP PBX. A standard computer can easily handle a large number of phone lines and extensions – just add more phones to your network to expand!

Better customer service & productivity!

With an IP PBX you can deliver better customer service and better productivity. Since the system is now computer-based, you can integrate phone functions with business applications. For example, bring up the customer record of the caller automatically when you receive his/her call, dramatically improving customer service and cutting costs by reducing time spent on each caller. Outbound calls can be placed directly from Outlook, removing the need for the user to type in the phone number.

Twice the phone system features for half the price!

Since an IP PBX is software-based, it is easier for developers to add and improve feature sets. Most VoIP phone systems come with a rich feature set, including auto attendant, voice mail, ring groups, and advanced reporting. Unified Communications features are included, to support presence, video and audio conferences and free calls via the data network. These options are often very expensive in proprietary systems.

Allow hot desking & roaming!

Hot desking, the process of being able to easily move offices/desks based on the task at hand, has become very popular. Unfortunately traditional PBXs require extensions to be re-patched to the new location. With an IP PBX the user simply takes his phone to his new desk – No patching required!

Users can roam too – if an employee has to work from home, he/she can simply fire up their SIP software phone and are able to answer calls to their extension, just as they would in the office. Calls can be diverted anywhere in the world because of the SIP protocol characteristics!

Better phone usability: SIP phones are easier to use!

Employees often struggle using advanced phone features. Setting up a conference, or transferring a call on an old PBX requires detailed instructions.

Not so with an IP PBX – all features are easily performed from a user friendly GUI. In addition, users get a better overview of the status of other extensions, of inbound calls, call queues, and presence via the clients. Proprietary systems often require expensive “system” phones to get an idea what is going on on your phone system and even then, status information is cryptic at best.

Conclusion

Investing in a software-based IP PBX makes a lot of sense, not only for new companies buying a phone system, but also for companies who already have a PBX. An IP PBX delivers such significant savings in management, maintenance, and call costs, that upgrading to an IP PBX, should be the obvious choice for any company.

What is a VoIP Phone?

VoIP stands for Voice Over Internet Protocol and refers to the technology which allows businesses to make their telephone calls using the internet.

VoIP phones and phone systems convert the sound signal of users voices into digital data streams, which can then be sent in “packets” over the Internet.

The signal is passed through an Ethernet cable to the VoIP server or gateway, before connecting with the Internet. Investing in VoIP phones means a business does not need a computer or software installed to make and receive VoIP calls.

Once a business has set up a VoIP phone system, it is then able to benefit from reduced telephone call costs compared to calls made on traditional systems. VoIP phones can either be set up as a new system of they may be integrated into an existing telephone system.

If you are looking to integrate the phones, then you should contact your current system supplier for advice.

Here we’ve highlighted some of the best models in the desk phone and DECT cordless phone categories – each of them will integrate fully with a VoIP phone system, with the DECT cordless models providing the added benefit of increased mobility and flexibility of your workplace communications.

Why Choose VoIP for Your Business?

There are a number of benefits to switching your business to an IP phone system and the features available depend largely on the VoIP provider you choose for your solutions.

This article will focus specifically on the type of VoIP phone systems available, comparing desk phones and helping you choose which handset most closely meets your business needs.