We are smart in giving solutions

IT Support

IT support engineer
Reliable IT support across the UAE

IT Solutions for Business

Smart Strong Solutions provides innovative services to help clients build and support highly optimised, reliable network infrastructures. With deep skills and industry-leading expertise, we focus on understanding your business goals and translating them into clear networking requirements.

Our certified consultants deliver services that range from architectural design of network topologies through to implementation of network hardware, software and appliances — everything you need under one roof.

Network Architecture & Implementation

The foundation of every business network — LAN/WAN connectivity, server placement, security and storage — built to scale. Our certified team designs architecture that maximises uptime and simplifies administration.

Mail & Collaboration

  • Anywhere access to email & calendars
  • Mobile access & synchronisation
  • Workflow & document management
  • Audio and video conferencing
  • On-premise or hosted email servers

Security Solutions

We assess your network and recommend the right protection for endpoints, servers and access control.

  • Antivirus, antispam, antispyware & patch management
  • UTM — firewall, NAT, VPN, SSL VPN, proxy
IT support team in action
Server rack management
Backup & Disaster Recovery

Keep your business running, even when something fails.

From Windows servers and Active Directory to Exchange clusters and SCCM, we plan, install and maintain backup and disaster-recovery setups that suit your environment — standalone or enterprise scale.

  • Microsoft Windows Servers & Active Directory
  • Internet Information Server (IIS)
  • Windows SharePoint Services
  • Clustering & Network Load Balancing
  • Microsoft Exchange & SCCM
  • Symantec, CA & McAfee Antivirus
  • Symantec / CA backup & restore
How we support you

Four ways to reach us

Telephone support

Talk to an engineer during business hours.

Remote access

Most issues solved without a site visit.

On-site support

Engineers dispatched across Abu Dhabi.

Annual contracts

Predictable cost, priority response.

Frequently asked

Common questions about our IT support

A typical annual contract includes unlimited telephone and remote support during business hours, a fixed number of on-site visits per month, antivirus management, patching, and proactive monitoring of your servers and network devices. We tailor the scope to your team size and infrastructure.

During business hours, most issues are picked up within an hour and many are resolved remotely the same day. For on-site visits in Abu Dhabi we aim for same-day response on contracted clients, depending on the severity of the issue.

Yes. Most of our clients run Microsoft Windows servers and desktops, but we also support mixed environments with macOS clients, Linux servers and mobile devices. We’ll discuss exactly which platforms you need covered before quoting.